NOTE
FOR RETURN & EXCHANGE :
·
The items should be unused, unwashed and
without any stains.
·
The product should have the
original packaging and tags. Items without the original tags will not be
accepted.
·
Customized/On order products cannot
be returned but only altered or exchanged.
·
The Return/Exchange request should be
raised within 7 days of receiving the product, post the time period the request
will not be entertained.
·
In the initial days of the website
launch, we request the customer to send us back the exchange or return whatever
may be the case.
If the order is eligible then we will issue full refund of the
return shipping charges.
·
If product is done as per specifications
and customer wants further alterations or design changes then charges will be borne
by the customer.
·
No refunds or exchanges shall be
entertained on sale products.
Domestic Orders :
Return Policy
·
If the order received was in bad condition
or packaging is torn then refuse the package. Take a picture and mail us at houseofroshans@gmail.com.
We will take
action accordingly.
·
Shipping charges are non-refundable under
any circumstance.
·
Return request should be raised
within 7 days’ time of receiving the order.
·
If the product received is defected,
mail us at houseofroshans@gmail.com
with supporting pictures and we will issue future credit or full refund of the
price.
·
The return shipping charges in the
initial days of website set up have to be borne by the customer.
·
A credit note once issued cannot be
encashed later.
·
If customer requested an exchange in
first place but later opts for refund, then 20% restocking cost price will be deducted.
Exchange Policy:
·
Return request should be raised within
7 days of receiving the order.
·
The replacement product would be same
as our standard processing time.
·
All request have to be reported via
social media platform or email houseofroshans@gmail.com
·
The reverse pick up has to be arranged
by the customer in the initial days of website and an amount of INR 100 maximum
shall be refunded to the customer.
·
Eligible products can be sent back to
our address –
Roshan Tailors
M-25, Basement, G.K. 1,
M Block, New Delhi. 110048
+91 11 4181 1230
·
Customer would be notified on receipt
of the product and an appropriate action will be taken after doing a quality
check.
·
On order/customized products will
only be eligible for exchange and not returns.
·
A credit note once issued cannot be
encashed later.
·
Products in sale can be exchanged for
the same or higher amount product.
·
Second time exchange or return would
be accepted but the customer will be charged 20% restocking fee on the price.
International
Orders:
·
Return and exchange is not applicable
on international orders. Customer can do so anytime later within 6 months of India
if they pay visit to India and have not used the
product.
·
If you receive defected product you
are entitled to get refund after a proper investigation has been done. The same
has to be reported within 7 days of receiving the
order.
·
Customers can email any return/exchange/cancellation
related query at houseofroshans@gmail.com
·
·
